If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.
If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone at 855-227-3604, by email at CareHotline@GetInTouch.com or in person or by mail at 946 Grady Avenue, Suite 200 Charlottesville VA 22903. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.
You may also file a civil right complain with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods: Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
By mail to U.S. Department ofHealth and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building Washington DC 20201. Complaint forms are available at: htps://www.hhs.gov/ocr/office/file/index.html By phone at 1-800-368-1019 (TDD: 1-800-537-7697)